Privacy Policy
Privacy Policy for Ellie - AI Assistant
Last updated: June 17, 2024
1. Introduction
Ellie ("we", "us", or "our") respects the privacy of our users ("you" or "your") and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you use our Ellie mobile application (the "Service"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Information We Collect and Its Use
Personal Information
When you use our Service, we may collect personal information, including but not limited to:
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Name
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Email address
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Phone number
Usage Data
We collect information on how the Service is accessed and used, including:
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Device information (e.g., device type, operating system)
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IP address
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Browser type and version
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Time and date of access
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Pages viewed within the Service
Third-Party Services
Ellie uses OpenAI's and Claude AI's APIs to provide AI-powered assistance. These third-party services may collect information as per their privacy policies:
3. Automated Actions in iPhone
Ellie may send automated actions in your iPhone, such as setting reminders or sending messages. These actions are only performed with your explicit consent and are governed by the terms and conditions of Apple’s services.
4. Data Retention
Your personal data is retained only as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. We will delete your data upon your request or after a period of inactivity of two years.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Limitations of Liability
We strive to provide a high-quality service for your enjoyment. However, we do not accept any responsibility for any kind of damage that may occur as a result of using our Service. Furthermore, we do not assume responsibility for any misuse of the data you provide to our Service.
5. Legal Responsibilities
We provide our Service to the best of our abilities and expect our users to use our Service responsibly. We do not accept any legal responsibility with regards to the use of our Service.
6. Changes to Our Privacy Policy
We reserve the right to make changes to this privacy policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this privacy policy.
7. Data Delete Requests
If you want your data to be deleted you may send an e-mail to info@visionlabs.com.tr
8. In-App Purchases
Ellie offers in-app purchases for subscription services. If you choose to purchase a subscription service within the App, you agree to pay fees associated with the subscription. This process is carried out through the Apple App Store and subject to their terms and conditions.
Your purchase will be charged through your iTunes account. Subscriptions may come with a free trial period. At the end of the free trial, Apple will automatically charge your iTunes account for the subscription fee stated in the purchase process. Subscription payments will automatically renew unless deactivated at least 24-hours before the end of the current cycle. Your account will be charged for renewal up to 24-hours prior to the end of the current cycle.
You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Deleting your account or the app does not cancel your subscription; you must use your App Store account settings.
We do not manage and cannot provide refunds for purchases made in-app, as all transactions are processed through Apple’s iTunes Store.
Your personal data provided during the purchase process will be handled according to our Privacy Policy and Apple’s Privacy Policy.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email.
Thank you for choosing Ellie.
*The GDPR Privacy Policy was last updated on the date noted above.